At Wolf Muscle, we are committed to the quality of our products and the satisfaction of our customers. We offer a 30 day return and exchange policy, with a full money back guarantee for your product if you are dissatisfied.
How do I request an exchange or refund?
For returns and exchanged please email firstname.lastname@example.org and include your full name, and the reason for wanting to send the item back.
If you would like an exchange, include the changes you would like made to your order.
How do I qualify for a refund or exchange?
Products must be returned within 30 days of your purchase and the item(s) meet the return conditions:
- Original tags still attached
How long will it take for my return or exchange to be processed?
Please allow 1-2 business days for us to process your return from the time it arrives at our headquarters. During the busy holiday periods, please allow a little more time.
How long does it take for refunds to be returned to my account?
Refunds may take 5-7 business days to show on your account depending on your financial institution.
How am I notified once completed?
You will be informed by email once the return process is completed and the return is created.
Please note, returns that are not authorized will not be processed.
What if I have a faulty item?
In the extremely unlikely event you have received a faulty item, please contact our Customer Service Team within 30 days of the item(s) arriving. Please include the following information:
- Your order number
- Which item is damaged
- A description of the problem
- Photographic evidence
Please do not return any damaged goods unless advised by a member of our Support Team, it may result in a slower resolution time.
Am I responsible for the cost of returning the product?
You are responsive for the cost of returning the item. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.
If you have any questions, please contact - email@example.com and a member of our team will be happy to help.