If you have changed your mind or are not completely satisfied with an item purchased online at Wolf Muscle, you can return it to us within thirty (30) days of receipt of item(s) to obtain a refund by following the steps outlined below. Exchanges are available for a different size and / or colour for the garment ordered.
Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned items must be accompanied by all packaging, hang-tags and any related accessories. No refund will be processed for items that are returned incomplete, damaged or soiled.
You are responsible for the cost of returning your order. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged.
1. Email firstname.lastname@example.org with the following information:
- Order number
- Description of product(s)
- Reason for return
- Post back your return via an insured and trackable delivery method to:
Wolf Muscle, Casaubon, Otley Rd, Bingley, Bradford, BRD, BD16 3EQ, United Kingdom
We will refund you the original price paid (in the same currency as purchase) for the returned item, less any adjustments or credits that may have been subsequently issued (if any).
All returns will be credited to the original purchaser's form of payment. The original purchaser's credit card account will be credited upon the processing of the returned item(s), and the credit should appear on the original purchaser's next bank statement.
You will receive an e-mail notification once the refund process has been completed.
CANCELLING YOUR ORDER
Before your order has been dispatched:
Please note that once you place an order at Wolfmuscle.co.uk, there is a limited period of time during which you will be able to cancel your order until it is fully processed. Please email us at – email@example.com if you wish the cancel your order before being dispatched.
If you have any questions or concerns, please do not hesitate to contact us for assistance.