We have a 14 day returns policy to ensure you have an adequate amount of time to return a product or exchange for a refund.
If you request a refund of the original purchase price, this will be issued back to the original payment method [excluding the original postage that has been paid].
On the rare occasion, some refunds may take longer than expected to process, however all refunds will be processed within 10 working days from the time of receiving your item[s].
Returned items must be unused, in original packaging, and with original garment tags still attached, they should be sent back to us within 14 days from the receipt date. Returned goods can be exchanged or refunded (this does not include original delivery costs). You are responsible for the cost of returning your order. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged. Processed refunds may take up to 1-2 weeks.
1. Email email@example.com with the following information:
- Order number
- Description of product(s)
- Reason for return
2. Post back your return via an insured and trackable delivery method to:
Wolf Muscle, Casaubon, Otley Rd, Bingley, Bradford, BRD, BD16 3EQ, United Kingdom
Returns sent back to us which have not been confirmed to us by email will take longer to process and may be refused. wolfmuscleapparel.com is not responsible for returned orders which are either lost or damaged, this is the sole responsibility of the sender.
To make exchanges follow the return steps above. When emailing us clearly state what item, size and colour you would like as your exchange. This way we can hold your requested item until your return arrives. We send out all exchanges free of charge,
Important information for International customers. Please mark returned packages 'Returned Items'. Wolf Muscle will incur import charges and taxes if this is not written on the package and customs form. Failure to write this and your return will be delayed and may take longer to process.